Gladly in Polar: support load, read against the orders you shipped.
Gladly handles the conversations. What it cannot tell you is whether the load is healthy, because a thousand tickets is a crisis for one business and a quiet week for another. Bring conversations, tags and resolution data into Polar and support becomes tickets per thousand orders, next to returns and revenue.
/Setup Guide
How to Connect Gladly to Polar.
A Polar account with Shopify connected, admin on your Gladly account, and Polar's AI Data Engineer, which builds the connector from a plain-language request.
01 · What you need
A Polar account with Shopify
A Polar account with Shopify connected. Gladly data only means something read against the orders behind it.
Connect your data →Your Gladly account
Admin access to Gladly, with conversation, tag and resolution reporting for the inboxes you run.
Open Gladly →Polar's AI Data Engineer
No native Gladly connector yet? Describe what you need in plain language and the AI Data Engineer reads the Gladly API, writes the connector and pipes it into your warehouse, in minutes.
02 · Bring Gladly into Polar
1
Ask for the connector ~ minutes
Plain language, no code.
Tell Polar's AI Data Engineer what you want from Gladly in plain language. It reads the source documentation, lays out everything the API offers by category, then writes the connector and pipes the data into your warehouse as governed data. No code, and it ships in minutes.
Worth knowing: this also works on connectors you already have. If the Gladly API exposes a field, you can have it, down to a single hidden one the standard connector never pulled.
2
Conversations joined to orders automatic
Load, in proportion.
Polar reads Gladly volume against your Shopify orders, so support is expressed as tickets per thousand orders and a spike separates from simple growth.
3
Cause, and cost the payoff
Why they contact.
Tags and topics sit next to returns, products and margin, so the operational problem behind the volume is visible rather than inferred.
Side by side
Gladly counts the tickets. Polar tells you if that is a lot.
Conversation volume grows with the business, so an absolute number says nothing. Gladly reports the inbox; Polar reads it against the orders you shipped, and sits it next to the returns and the products that caused it.
Gladly on its ownon its own
+Gladly with Polarblended
Volume is an absolute number that grows with the business.
Tickets per thousand orders, so a real change separates out.
Tags tell you the topic but not the cost.
Topics ranked by the order value and margin they touch.
No line between contacts and the products behind them.
Contact rate per SKU, against that product's margin.
Support and returns are two separate reports.
Both on one timeline, so the cause shows up once.
The Gap
The connector is only half of it.
Once Gladly is modelled against your real orders inside Polar, you can use the result wherever you already work. Ask Polar in plain language, pull it live through the Polar MCP, or schedule it into the report your team reads every morning.
Gladly
conversations, tags, resolutions
Polar
support load vs revenue