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Yes. On the same settings, Polar matches each data source, so what you see in Shopify, Amazon or Meta is what you see in Polar. We pull everything from each platform’s API and recreate its logic, and a built-in testing and monitoring system checks every connector daily. During onboarding, we align settings like refund vs. order date, tax treatment and timezone so both sides use the same logic.

• Open, not a black box. You can see every definition, every touchpoint behind every order, and the raw data underneath.
• Built for omnichannel. Shopify, Amazon, retail and wholesale sit in one flexible data model, with your own metric definitions.
• AI you can trust. Our AI runs on a semantic layer, so its answers come from governed definitions instead of guesses.

It depends on your setup. Polar can take over parts of the work you use Supermetrics, Daasity, Triple Whale, Elevar or your own data warehouse build for today. The platform covers everything from data collection to modeling, BI, attribution and AI. We look at where we overlap with your current tools before recommending anything to replace.

Yes. Polar has 1000+ one-click connectors, including Shopify, Amazon Seller and Vendor Central, Amazon Ads, Meta, Google, TikTok, Klaviyo, Recharge, Skio and NetSuite. Spreadsheets come in through Google Sheets. If you use a tool that isn’t on the list, we’ll confirm the connection, the fields you need and the setup scope.

Connecting your data takes about 20 minutes, and you can start asking questions within 30. The full historical load takes 24 hours to a couple of days, depending on your data volume, and some sources take longer because of API limits. Most teams use Polar daily within a week and are fully set up within four to six weeks.

You do. Your data lives in its own isolated Snowflake database and is never pooled with other brands. You can get read-only SQL access, connect Power BI or any other BI tool, and export whenever you want. If you leave, your data leaves with you.

Your data sits in a dedicated Snowflake database on AWS, hosted in the US by default, with EU hosting on request. Polar is GDPR compliant, with a DPA available. Sign-in uses Google with MFA. Our SOC 2 audit is in progress, and our trust center has our penetration tests and security policies.

Every account gets in-app chat, email support, weekly group onboarding and our help center. Larger accounts get a dedicated customer success manager and a shared Slack channel. Our top plan adds a solutions engineer and a data scientist.

Shopify and the Polar Pixel refresh about every 15 minutes, and ad platforms refresh within the hour. Amazon and a few other sources refresh daily because of their API limits. Each connector shows its last and next sync, so you always know how current a number is.

Polar’s AI doesn’t write SQL from scratch to guess at your numbers. It runs on a semantic layer, which holds governed definitions for every metric and dimension, including your own. When you ask a question, it picks the defined metric and runs a deterministic query. The same question returns the same number in a dashboard, in Ask Polar or in Claude, and every number links back to the query that produced it.

You can use both. Ask Polar is built into the platform. The Polar MCP connector lets you query the same governed data from Claude, ChatGPT or any MCP-compatible tool on your own AI subscription. Polar is listed in the Claude connector directory.

Polar’s agents monitor your data, diagnose issues, recommend fixes and draft the work, like a Klaviyo campaign or a budget change. Nothing changes in your ad platforms or store unless you’ve set up that action and approved it.

Yes, Polar runs incrementality tests with our team’s support to measure the extra sales your marketing actually drives. How each test is designed and how long it runs depend on your channels, your volume and the decision you’re trying to make. For marketing mix modeling, talk to our team about current scope.

Yes. Polar supports multi-store reporting and role-based access, including a connector-only role for clients who need to connect accounts without seeing reports. To keep each client’s data separate, set access permissions explicitly. A saved filter alone doesn’t isolate a client’s data. We’ll confirm currency definitions and conversion rules during setup.

Not necessarily. The Polar Pixel installs alongside your existing pixels and server-side setup without conflicting with them. If you also want Polar to send conversions to the same ad platforms, we map the event flows and coordinate the switch so nothing is counted twice.

Polar collects first-party browser events through Shopify’s App Pixel, and supported headless stores can use our SDK instead. Collection happens client-side. Processing then happens downstream, where we connect customer journeys and calculate attribution. The Pixel uses browser local storage and follows Shopify’s consent settings.

Polar integrates with Shopify’s customer-privacy settings. Where consent is required, tracking depends on the shopper’s consent and your store’s configuration. Shopify order reporting is separate from browser tracking, so a missing attribution doesn’t mean a missing sale.