Gorgias in Polar: support load, read against revenue.
Connect Gorgias and ticket volume flows into Polar, created, opened and closed, sliced by agent, channel and tag. Polar sits it next to Shopify orders, returns and refunds, so support load stops being a number in a helpdesk and becomes a metric you can read against revenue.
/Setup Guide
How to Connect Gorgias to Polar.
01 · What you need
Admin on a Polar account
A Polar account with Shopify connected, and the Admin role in your Polar workspace. Only Admins can add or manage connectors.
Connect your data →Your Gorgias account
Your Gorgias domain and account email, and one REST API key from Gorgias settings. Your account needs to already hold data before you connect.
Open Gorgias →Shopify already connected
Support only means something against orders, so Polar reads Gorgias next to your Shopify orders, returns and refunds.
02 · Connect Gorgias
1
Add Gorgias from Connectors ~2 min
Domain, email, one REST key.
In Connectors, search for Gorgias and add it with your domain, account email and a REST API key from Gorgias settings. Polar starts importing your history straight away, and it typically lands within 24 hours.
If Connect is greyed out: you are not an Admin in Polar. Check your role under Account Settings, My Team, and ask an Admin to upgrade it. Later on, disabling the connector pauses the sync and keeps your history, while deleting it removes that data from your dashboards.
2
Ticket volume, aggregated automatic
Created, opened, closed.
Polar pulls ticket volume, created, opened and closed, one line per ticket, into an aggregated view sliced by agent, channel and tag.
Scope, honestly: Gorgias is a focused, ticket-volume connector, not a full helpdesk mirror. If you need more than volume, ask through in-app live chat and Polar can look at adding it.
3
Read it against revenue the payoff
Support as a metric.
Sit ticket volume next to Shopify orders, returns and refunds, so support load reads against revenue as tickets per thousand orders, not a standalone helpdesk number.
Side by side
Gorgias measures support. Polar measures support against the business.
Your helpdesk reports tickets in isolation, volume, agents, tags, but it cannot see orders, returns or revenue. So you never really know whether support load is healthy for the size of the business. Polar reads Gorgias against the numbers that give it meaning.
Gorgias on its ownon its own
+Gorgias with Polarblended
Ticket volume lives in the helpdesk, revenue lives elsewhere.
Ticket volume read against orders as tickets per thousand orders.
No sense of whether load is high or low for your order volume.
Load in context: rising, flat or falling relative to growth.
Support trends and revenue trends never sit on the same chart.
Support and revenue on one view, on the same timeline.
Nothing ties support effort to returns or refunds.
Ticket volume sits next to returns and refunds, so drivers are visible.
The Gap
The Gorgias connector is only half of it.
Once your Gorgias ticket volume is clean and attributed inside Polar, you can use it wherever you already work. Ask Polar in plain language, pull them live through the Polar MCP, or schedule a snapshot into the report your team reads every morning.
Gorgias
tickets created, opened, closed
Polar
support load vs revenue