Loop in Polar: returns and exchanges, read against revenue.
Loop runs your returns and exchanges. Connect it and your return rate, exchange revenue, refund cost and reasons flow into Polar, blended with Shopify orders. Returns stop being a blind spot: you see return rate by product, the revenue exchanges retain, and refund cost in net revenue.
/Setup Guide
How to Connect Loop to Polar.
01 · What you need
A Polar account with Shopify
A Polar account with Shopify connected. This connector plugs in right next to your stack.
Connect your data →A Loop account
API access to your returns, exchanges and refunds so the connector can pull them.
Open Loop →Polar's AI Data Engineer
Loop is ingested via the connector and blended with your orders and margin.
02 · Bring Loop into Polar
1
Request Loop in Connectors ~ minutes
Custom connections available.
In Polar, open Connectors. Loop sits under Custom connections available: click Request and Polar's AI Data Engineer builds it, in minutes.
2
Blend with orders automatic
Returns meet orders.
Data blends with Shopify orders, so net-of-returns revenue and the revenue exchanges retain are visible.
3
See the real number the payoff
Net of returns.
Net revenue reflects refund cost and retained exchange revenue, and you see which products and reasons drive returns.
Side by side
Loop handles returns. Polar puts them in the P&L.
Loop manages returns and exchanges, but the cost, the refunds, the retained exchange revenue, the products driving it, lives apart from your margin. Polar makes it a metric.
Loop on its ownon its own
+Loop with Polarblended
Returns managed, cost sits apart from margin.
Return rate and refund cost blended with orders.
No return rate by product against revenue.
Return rate per product, problem SKUs surfaced.
Exchange-retained revenue not in the P&L.
Exchange revenue retained, in the P&L.
Net-of-returns revenue is a manual calc.
Net-of-returns revenue, automatically.
The Gap
The Loop connector is only half of it.
Once your Loop returns and exchanges are connected to Polar, you can use them wherever you already work. Ask Polar in plain language, pull them live through the Polar MCP, or schedule a snapshot into the report your team reads every morning.
Loop
returns, exchanges, reasons
Polar
return rate, net revenue